NOTE: If you join today, your first CAUSEBOX will be the Winter Welcome CAUSEBOX! If you purchased before 12/4/19, you have already received or are set to receive our Winter Box. If you recently purchased a new subscription (12/4/19 and later) you will receive the Winter Welcome Box as your first CAUSEBOX!
Winter Boxes: All Winter Boxes have shipped! Any remaining members that have yet to receive a shipping confirmation should expect to receive in the next 24 -36 hours. Don’t forget to check your email spam folder or your My Account page for tracking if you don’t see an email in your inbox!
Winter Welcome Boxes: will begin shipping next week and continue over the coming month on a rolling basis moving forward! Boxes purchased on or after January 1 are generally expected to ship in mid-February.
According to our standard shipping timelines, your CAUSEBOX may take anywhere from 2-8 business days* to arrive following the date of shipment.
*Standard shipping times may increase around the holiday season
*Shipments to PO Box addresses in Canada may take 3-4 weeks longer than our standard shipping timeline. Shipments to some international U.S. military addresses may be delayed by a week or more.
As soon as your CAUSEBOX has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date.
For regular updates on current shipping timelines throughout each season, visit your SUBSCRIPTIONS AND ORDERS page of your account, when logged in. Under 'My Subscriptions' you will be able to view the most recent shipping status of the corresponding subscription for that season. Once your order has shipped, you will be able to directly access your tracking link for delivery.
SHIPPING TO EXISTING MEMBERS & NEW MEMBERS THAT PRE-ORDERED:
When you join as a Member of CAUSEBOX during pre-order, the upcoming CAUSEBOX will be reserved for you and typically ships during the first month of each season (March, June, September, and December).
SHIPPING TO NEW MEMBERS IN-SEASON:
When you join as a Member of CAUSEBOX during the season (please view the table below), the CAUSEBOX currently for sale will be reserved for you and will typically ship within 2-4 weeks of purchase. This timeline is often much quicker (frequently less than a week) if joining outside of the first month of each season (March, June, September, December) should you be lucky enough to still reserve a box before the season sells out!
To avoid the delay of your CAUSEBOX, please ensure that your Shipping and Billing Information are up-to-date prior to the 1st of the month of each season (March, June, September, and December). Please visit our FAQs to learn more about how to update your Shipping Information and/or Billing information.
If your CAUSEBOX has already shipped to an out-of-date address, we are unfortunately unable to retroactively adjust the shipping address for that specific box and recommend you contact the shipping carrier directly to see if they are able to redirect your package. Of course, you may always send an email to our Community Support Team at firstname.lastname@example.org with any further questions!
For information on shipping times for Add-On Market purchases, please view our related FAQ When will my Market purchases ship?