NOTE: If you join today, your first CAUSEBOX will be the Winter Intro Box, which will be shipping in early-mid February, on a rolling basis thereafter.
If you are an existing member, or purchased between 11/23/20 and 1/14/20 10:14pm PST, you are still on track to receive the original Winter '21 Box. Original Core Winter '21 boxes are actively shipping and we expect will continue shipping throughout January. To learn more about shipping this Winter Season, please see our FAQ Winter '21 - Shipping During the Holidays.
If you are a renewing member, or purchased the Winter Box prior to 12/18: you can expect your box to ship in late December to mid-late January.
If you purchased the Winter Box on or after 12/18: you can expect your box to ship in late-January.
COVID 19 Update: The health of our employees and members is always our top priority. We've worked with our longtime fulfillment partner to implement further safety measures consistent with CDC guidelines. For further details about the measures in place please see our support article How is COVID-19 affecting CAUSEBOX?
According to our standard shipping timelines, your CAUSEBOX may take anywhere from 2-8 business days* to arrive following the date of shipment (estimated above).
*Standard shipping times may increase around the holiday season
*Shipments to PO Box addresses in Canada may take 3-4 weeks longer than our standard shipping timeline. Shipments to some international U.S. military addresses may be delayed by a week or more.
As soon as your CAUSEBOX has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date.
For regular updates on current shipping timelines throughout each season, visit your SUBSCRIPTIONS AND ORDERS page of your account, when logged in. Under 'My Subscriptions' you will be able to view the most recent shipping status of the corresponding subscription for that season. Once your order has shipped, you will be able to directly access your tracking link for delivery.
SHIPPING TO EXISTING MEMBERS & NEW MEMBERS THAT PRE-ORDERED:
When you join as a Member of CAUSEBOX during pre-order, the upcoming CAUSEBOX will be reserved for you and typically ships during the first month of each season (March, June, September, and December).
SHIPPING TO NEW MEMBERS IN-SEASON:
When you join as a Member of CAUSEBOX during the season (please view the table below), the CAUSEBOX currently for sale will be reserved for you and will typically ship within 2-4 weeks of purchase. This timeline is often much quicker (frequently less than a week) if joining outside of the first month of each season (March, June, September, December) should you be lucky enough to still reserve a box before the season sells out!
To avoid the delay of your CAUSEBOX, please ensure that your Shipping and Billing Information are up-to-date prior to the 1st of the month of each season (March, June, September, and December). Please visit our FAQs to learn more about how to update your Shipping Information and/or Billing information.
If your CAUSEBOX has already shipped to an out-of-date address, we are unfortunately unable to retroactively adjust the shipping address for that specific box and recommend you contact the shipping carrier directly to see if they are able to redirect your package. Of course, you may always send an email to our Community Support Team at email@example.com with any further questions!
For information on shipping times for Add-On Market purchases, please view our related FAQ When will my Market purchases ship?