What is your cancellation policy?

Quarterly Members can cancel their CAUSEBOX Membership(s) at any time. There is no cancellation fee. Quarterly Members are billed at the time of purchase, and then on the 1st day of each quarterly shipping month (September, December, March, June) — so the subscription can be canceled or paused anytime before that date to avoid receiving the upcoming CAUSEBOX. Once we've renewed a subscription, we cannot retroactively terminate and refund the renewal charge.

Annual subscribers can pause (skip one box, and extend their term to still receive 4 boxes in total), or cancel their subscriptions anytime before their 12-month cycle renews. The pause request must be submitted before the seasonal renewal date (December 1st, March 1st, June 1st, September 1st) in order to prevent receiving a box for that season. By cancelling, the Annual member is simply preventing a renewal at the end of the 4 quarter term. A cancellation part-way through the membership does not trigger a refund for the remaining boxes left in the Annual term. Since Annual Memberships afford a $20 discount for a year of boxes, as well as other perks that are unavailable for Quarterly Members like box customization, they are nonrefundable for the pre-paid plan amount.

To prevent the next membership renewal, please log in to your Account Page, scroll down to the section titled "Subscriptions" and click the button to UNSUBSCRIBE next to the individual subscription order.