What is your cancellation policy?

All CAUSEBOX purchases are final and nonrefundable. That said, Quarterly and Annual Members can cancel their CAUSEBOX subscription(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee.  

By canceling your subscription with CAUSEBOX, you are simply preventing it from renewing on its next renewal date — this process does not automatically issue a refund and you will still receive any seasonal boxes remaining under your subscription term (whether you are a Quarterly or Annual Member) prior to its next renewal date. A cancellation part-way through an Annual Member’s subscription does not trigger a refund for the remaining boxes left in their annual term prior to renewal. For example, if your Annual Subscription began (or will begin) with the Summer ‘19 Box, you must cancel your subscription prior to June 1, 2020 to prevent the subscription from renewing for the following year. In this example, an Annual Member who cancels their subscription prior to June 1, 2020, will still receive the Summer ‘19, Fall ‘19, Winter ‘20, and Spring ‘20 Boxes that they have prepaid for — but will not be further charged.

If you are unsure when your next renewal date is, please send an email to help@causebox.com and we can look into this for you!

Once your subscription has renewed, we cannot retroactively terminate and refund the renewal charge. This is because we immediately begin fulfilling orders following each quarterly renewal date. Once a box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination. If you made a mistake during checkout or have a sudden change of heart, please send an email to help@causebox.com right away and we’ll absolutely do our best to accommodate a refund, if possible, before your CAUSEBOX enters the fulfilment process. Once your order has entered the fulfilment process, it is considered final and nonrefundable.

*NOTE: If you are uninterested in receiving the upcoming CAUSEBOX, you also have the option to PAUSE your subscription (skip one box). As an Annual Member, pausing your subscription will extend your term and you will still receive 4 boxes in total. You can learn more about pausing by visiting this FAQ: How do I pause my subscription?  You can cancel your subscription when logged into your My Account. For questions regarding pausing or cancelling your subscription please email our Community Support team at help@causebox.com.