CAUSEBOX purchases are nonrefundable. Any returns made to us will not be eligible for a refund.
If you have received a damaged product in your box, or if your box is missing a product, please email our member support team within two (2) weeks of delivery, and we will assist you with getting the item replaced.
If your CAUSEBOX is missing, we must be notified via email within two (2) weeks of receiving your tracking information. If CAUSEBOX is not notified within that time frame, we can no longer be held accountable for the missing items and will not be able to offer a replacement or refund. All refunds are granted at the sole discretion of CAUSEBOX.
We deeply regret any time a community member’s experience receiving their box is dampened as a result of a damaged or incomplete shipment. Unfortunately, it has come to our attention that some individual subscribers have disingenuously engaged in the reselling of CAUSEBOX goods misrepresented as damaged or missing. Such behavior impacts our ability to provide the best possible customer service and to get high quality products in the hands of members at the lowest possible price. To protect the interests of our community members, we reserve the right to terminate a customer’s subscription(s) in the event of a fraudulent claim.