If our website is not loading properly (ie. you are experiencing a spinning circle as in the photo below) and you are unable to log in to your account, or create an account, this would indicate a compatibility issue with the current version of the web browser you are attempting to access the site from. To ensure our website displays properly, please make sure your current web browser is up-to-date, or, if easier, utilize a different browser.
Outdated web browsers may not allow our webpage to properly load. Web browsers will update often to enhance your browsing experience, but also provide a number of security features. If you do not have your browser set to automatically update to newer versions, you may have to do so manually. While some browser updates require you to update the operating system of your device, updates to browsers such as Google Chrome take less than a few minutes.
If you need further assistance, please send an email to our Community Support Team at firstname.lastname@example.org — we’re always happy to help!